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Terms and Conditions

  1. Supplier identification
    The assets covered by these general conditions are sold by Mavela Marmi Snc, owner of the site www.marmolove.com, based in Finale Ligure, via dell’Artigianato n.1 / C, registered with the Savona Chamber of Commerce, VAT number no. 01037520093, hereinafter referred to as «Supplier». Marmolove is a registered trademark, whose use is strictly prohibited.
  2. Communications and complaints
    Written communications to the Supplier and any complaints will be considered valid only if sent to the following address: via dell’Artigianato 1 / C, 17024, Finale Ligure (SV). The Buyer indicates in the registration form his / her residence or domicile, the telephone number or the e-mail address to which the Supplier’s communications are sent.
  3. Definitions
    The term “online sales contract” means the purchase and sale contract relating to the Supplier’s tangible movable property, entered into between the latter and the Buyer as part of a distance selling system through telematic means, organized by the Supplier.
    The term “Buyer” means the natural person who makes the purchase referred to in this contract. The term “Supplier” means the person indicated in the inscription.
  4. Object of the contract
    With this contract, respectively, the Supplier sells and the Purchaser acquires, remotely, through electronic means, the movable tangible goods indicated and offered for sale on the site www.marmolove.com.
    Every order made of a product in the online store www.marmolove.com supposes consultation and prior acceptance of all the present general sales conditions. They have the function of defining the rights and obligations of the parties in the field of online sales of goods offered by the Supplier to the Buyer. The click to validate the order implies a full acceptance of these conditions: this click has the value of “electronic signature”.
  5. Procedures for stipulating the contract
    The contract between the Supplier and the Buyer ends exclusively through the internet through the Buyer’s access to the address www.marmolove.com, where, following the procedures indicated, the Buyer will come to formalize the proposal for the purchase of goods, and so the contract referred to in the previous article.
  6. Conclusion and effectiveness of the contract
    The purchase contract is concluded through the exact compilation of the request form and the consent to the purchase manifested through the adhesion sent online, always after displaying a web page of the order summary, printable, in which are reported the details of the ordering party, the price of the purchased goods, the shipping costs and any additional charges, the methods and terms of payment, the address where the goods will be delivered, delivery times and existence of the right of withdrawal.
    When the Supplier receives the order from the Buyer, it will send a confirmation e-mail or display a printable web page to confirm and summarize the order, which will also show the data retrieved in the order. previous paragraph. In default, the contract is not considered perfected and effective between the parties.
  7. Proof of the transaction
    The computerized registers, stored in the computer systems of Mavela Marmi Snc under reasonable safety conditions, are considered proof of communications, orders and payments between the parties. The archive of order forms and invoices is made on a reliable and durable support, which can be provided as proof.
  8. Methods of payment and reimbursement
    Any payment by the Buyer can only take place by means of one of the methods indicated in the relevant web page by the Supplier. Any reimbursement to the Buyer will be credited by one of the methods proposed by the Supplier and chosen by the Buyer, in a timely manner and, in case of exercise of the right of withdrawal, at most within 30 days. from the date on which the Supplier became aware of the withdrawal. If the Supplier has already provided for the shipment, the term of 30 days. begins from the date of receipt of the return.
  9. Prices
    All sales prices of the products displayed and indicated on the website www.marmolove.com are expressed in Euro and constitute an offer to the public pursuant to art. 1336 CC The sales prices are understood to include VAT. The prices indicated for each of the goods offered to the public can vary and are considered valid for one day.
  10. Product information
    The Supplier makes every effort to ensure the accuracy of the information provided on the site www.marmolove.com, about the characteristics of the goods and the use of the products. The images visible on the aforementioned site have the sole purpose of presenting the products.
  11. Product availability
    The Supplier uses the telematic system to process and process orders without delay. For this purpose it indicates in real time, in its electronic catalog, the number of available products and those not available. If an order exceeds the quantity existing in the warehouse, the Supplier, by e-mail, will inform the Buyer if the property is no longer bookable or what are the waiting times to obtain the chosen good, asking if it intends to confirm the order or not.
  12. Delivery times and methods
    The Supplier will deliver the selected and ordered products, in the geographical areas treated, to the address chosen by the Buyer at the time of the order. The methods, times and shipping costs are indicated at www.marmolove.com.
    If, however, the Purchaser requests the shipment to an address falling under the c. “ Poor CAPs ” (in relation to which transport costs are higher), will be promptly contacted by the Supplier, who will notify him of any additional shipping costs. The Buyer can then choose whether to confirm the purchase or withdraw (without costs). In the event that the Supplier is unable to ship within the deadline indicated on the website, notice will be given to the Buyer by e-mail.
  13. Delivery problem dependent on the fact of the transporter
    All products leave the Supplier’s warehouse in perfect condition. Any anomaly concerning delivery (failure, product missing with respect to the delivery note, damaged package, deteriorated product …) must imperatively be indicated on the delivery note in the form of a “handwritten reserve”, accompanied by the Buyer’s signature.
    At the same time, the Buyer must confirm these anomalies by sending a registered letter with acknowledgment of receipt to the carrier within two (2) working days after the delivery date, clearly exposing the complaints. They must also send a copy of the registered letter to the Supplier’s address. Failing this, the Supplier will not change the products.
    As with any shipment, a delay may occur or the product may be lost. In this case, the Supplier will contact the carrier to initiate an investigation. Every effort will be made, with the necessary time, to find the package. In the event of a negative outcome, the Supplier (who will be reimbursed by the carrier) will deliver a new, identical product at his own expense.
    The Supplier declines all responsibility for the extension of the delivery terms depending on the fact of the transporter, especially in cases of loss of products, bad weather or strikes.
  14. Delivery errors and / or product discrepancies
    The Buyer must refer to the Supplier on the day of delivery or at the latest on the first working day following the delivery itself, any claim regarding delivery errors and / or non-conformity of the products in kind or quality with respect to to the indications appearing on the order form. Beyond the aforementioned deadline, any claim will be refused.
    Any claim that does not comply with the rules and terms defined in this contract will not be taken into consideration: it will result in the exclusion of the Supplier’s liability towards the Purchaser.
    In the event of an error in delivery or product discrepancies, prior notification to the Supplier and agreement with the same, each product to be changed or refunded must be sent to the Supplier’s address, in perfect condition and in its original packaging.
  15. Right of withdrawal
    The Buyer has, in any case, the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day of receipt of the purchased good.
    In the event of exercise of the right of withdrawal, the Purchaser may opt for the reimbursement of the sums paid, or the change of the product. In the event of a change, the new shipment will be at the Buyer’s expense.
    If the Buyer decides to exercise the right of withdrawal, he must notify the seller by registered letter with return receipt. at: via dell’Artigianato 1 / C, 17024, Finale Ligure (SV). The stamp of the post office on the receipt issued will be valid between the parties. For the purpose of exercising the right of withdrawal the sending of the communication may validly be replaced by the return of the purchased good, as long as in the same terms. The delivery date to the post office or to the forwarding agent will prevail between the parties.
    The return of the goods must in any case take place no later than 7 (seven) days from the notice of withdrawal. In any case, in order to be entitled to a full refund of the price paid, the goods must be returned intact and in normal condition.
    The only costs payable by the Purchaser for exercising the right of withdrawal are the direct costs of returning the goods to the Supplier. The Supplier will provide free reimbursement of the entire amount paid by the Buyer within 30 (thirty) days from receipt of the return.
  16. Purchaser’s obligations
    The Purchaser undertakes to pay the price of the goods purchased within the times and methods indicated in the Contract. The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract.
    The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges it, as this step is mandatory before the purchase confirmation.
  17. Resolution causes
    The obligation for the Buyer to pay the price according to the methods indicated on the Supplier’s site is essential, so that, by express agreement, non-fulfillment, where not determined by unforeseeable circumstances or force majeure, will result in the termination of law of the contract pursuant to art.1456 of the civil code, without the need for a judicial ruling.
  18. Limitations of liability
    The Supplier assumes no responsibility for disruptions caused by force majeure, if he is unable to execute the order within the time stipulated in the contract.
    The Supplier will also not be responsible for damages, losses and costs incurred by the Purchaser as a result of the failure to execute the contract for reasons not attributable to him. The Supplier shall also not be liable to the Purchaser, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its control.
    The Supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment for the products purchased.
    Furthermore, the Supplier, by treating natural materials, cannot be held responsible for the intrinsic characteristics of the product referable to the raw material, such as, by way of example, coloring, natural veining and taroli.
    Finally, the seller or his suppliers are not responsible for consequences, accidents or damage resulting from improper use of the goods sold.
  19. Protection of confidentiality and processing of the buyer’s data
    The Supplier protects the privacy of its customers and guarantees data processing in compliance with the provisions of the privacy legislation pursuant to Legislative Decree 30 June 2003, n. 196.
    Personal and fiscal personal data acquired directly and / or through third parties by the Supplier, the data controller, are collected and processed in paper, IT and electronic format, in relation to the processing methods with the purpose of registering the order and activating in its compares the procedures for the execution of this contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow an effective management of commercial relations to the extent necessary to carry out the service requested as best as possible (art. 24, paragraph 1, letter b, Legislative Decree No. 196/2003).
    The Supplier undertakes to treat the data and information transmitted by the Purchaser confidentially and not to disclose them to unauthorized persons, or to use them for purposes other than those for which they were collected or to transmit them to third parties. These data can be shown only upon request of the judicial authority or other authorized authorities by law.
    Personal data will be communicated, subject to the signing of a confidentiality commitment of the data, only to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and communicated exclusively for this purpose.
    The Buyer enjoys the rights set forth in art. 7 of Legislative Decree 196/03. The communication of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. Failing this, the Buyer’s request cannot be given.
    In any case, the data acquired will be kept for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed. The owner of the collection and processing of personal data is the Supplier, to which the Purchaser may direct all requests to the company headquarters.
  20. Method of storing the contract
    Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Buyer that each order sent is stored in digital form on the Supplier’s server according to confidentiality and security criteria.
  21. Settlement of disputes
    For any dispute arising from this contract, the Buyer must first contact the Supplier to find a consensual solution. If the Parties intend to appeal to the ordinary judicial authority, the competent court is that of the Supplier’s registered office, unless the hypothesis referred to in art. 33, 2nd paragraph, letter u) of Legislative Decree n. 206/2005.
  22. Applicable law and referral
    This contract is regulated by the Italian law. Although not expressly provided herein, the laws applicable to the relationships and the cases governed by this contract apply.
  23. Partial invalidity
    If one or several clauses between these general conditions of sale are considered not validated or declared as such in application of a law, a regulation or following a final decision issued by a competent jurisdiction, the others, however, will keep the whole their strength and effectiveness.
  24. Final clause
    This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously intervened between the parties concerning the subject of this contract.
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